Delivery

All orders are typically processed within 2–3 business days of purchase. Once your order has been confirmed, you will receive an email notification along with a digital invoice.

We ship globally from Norwich, United Kingdom, using Royal Mail as our primary courier.

UK Orders

• Standard Shipping (2–3 business days): £3.50

• Express Shipping (1–2 business days): £4.50

• Free shipping is available for orders over £80.

International Orders

• Tracked International Shipping: £10
（Estimated delivery: 3–5 business days within Europe, and 5–7 business days to all other international destinations.）

• Free international shipping is available for orders exceeding £150

Please Note:

• Delivery times may be extended during peak seasons such as Christmas or promotional periods.

• Customs clearance procedures in certain regions may also result in delays beyond our control.

• Orders placed on weekends or public holidays will be processed on the following business day.

Once your order is dispatched, you will receive a shipping confirmation email with tracking information. Delivery timeframes may vary depending on your location.

Should you have any questions regarding your order or delivery, our dedicated customer service team is always available to assist you. Thank you for choosing Cherie Jewellery, we wish you a wonderful shopping experience.

Policies and Terms

By placing an order with Cherie Jewellery, you agree to the following:

• You are responsible for all original shipping fees, applicable import duties, taxes, and return postage costs should you wish to return any items. This includes any parcels refused upon delivery.

• Once a shipment reaches the destination country, any customs duties or import taxes are the sole responsibility of the recipient. These charges are governed by local customs authorities, and we are unable to influence or estimate the cost.

• As per legal requirements, we must declare all goods at their full value. We are unable to mark orders as gifts or understate the value for customs purposes.

If you choose to refuse delivery or reject a shipment, you will be held liable for:

• Original shipping charges

• Any import fees incurred

• Return shipping fees to Cherie Jewellery

These costs will be deducted from your refund. Should the return fees exceed the total value of your order (including shipping), the parcel will be abandoned and no refund will be issued.